New Zealand
New Zealand New Zealand
Consumers make most of their payments by internet banking
  • 74%
    BFSI
  • 70.5%
    TELCO
  • 54.5%
    RETAIL
  • 46.5%
    BFSI
  • 39.6%
    TELCO
  • 40.7%
    RETAIL
  • A higher percentage make payments via internet banking to banks and insurance companies, telcos, and retailers, respectively, compared to the regional average
  • Impact: Anti-fraud capabilities critical to the increased digital transaction frequency and customers’ trust in banks
Australia
Australia Australia
Consumers are most satisfied with the post-fraud service of banks and insurances companies
  • More than 70% satisfaction rate compared to 59.7% on average
  • Impact: Increased trust in BFSIs
Indonesia
Indonesia Indonesia
Consumers that encountered most fraud incidents in the past 12 months
49%
34.7%

AP Average

  • 49.8% have experienced fraud at least once compared to 34.7% on average
  • Impact: Overall anti-fraud capabilities need improvement
Singapore
Singapore Singapore
Consumers have the highest trust towards government
AP Average
  • 75.5% choose government agencies, compared with 51.7% on average
  • Impact: Trust of personal data protection is centered around government agencies
Vietnam
Vietnam Vietnam
Consumers encountered most fraud incidents in retail and telco during the past 12 months
  • 55%
    TELCO
  • 54.5%
    RETAIL
  • 32.8%
    TELCO
  • 35.2%
    RETAIL
  • 55% and 54.5% have experienced fraud at least once in retail and telco, respectively, compared to 32.8% and 35.2% on average
  • Impact: Overall anti-fraud capabilities need improvement
Thailand
Thailand Thailand
Most Thai consumers believe speed and resolution are severely lacking (response/ detection speed toward fraud incidents)
AP Average
  • 60.5% think it is most important, compared to 47.7% on average
  • Impact: Response time as one of key factors to fraud management to retain customers and gain their trust
India
India India as standalone
Consumers have the largest number of shopping app accounts in the region
India
  • Average of three accounts per person
  • Impact: Highest exposure to online fraud
Hong Kong
Hong Kong Hong Kong
The least percentage of consumers with high satisfaction level toward banks and insurance companies’ fraud management
AP Average
  • Only 9.7% are most satisfied compared to 21.1% on average
  • Impact: effective response towards fraud incidents to be improved
China
China China
Consumers are the most tolerant toward submitting and sharing of personal data
AP Average
  • 46.6% compared to the AP average of 27.5% are accepting of sharing personal data of existing accounts with other business entities
  • Impact: higher exposure of data privacy and risk of fraud
alert
Japan Japan as standalone
Consumers most cautious on digital accounts and transactions
50.7% Actively maintain digital accounts’ validity
27% AP Average
45.5% Do not do online bank transfers
13.5% AP Average
  • More than 70% did not encounter fraud incidents in past 12 months, compared to 50% on average
  • Impact: Relatively low risk of fraud

Fraud Management Insights 2017

 

現在のデジタル化時代における大量の取引では、企業と消費者を結ぶ新しいデジタル通貨である「信頼(Trust)」の価値がますます高くなっています。

 

消費者と接し、最終的に取引することを求める企業は、消費者に安心かつ安全な環境を保証し、信頼に基づいた長期的な関係を築けるよう、円滑な顧客体験を実現しながら強力な不正防止および管理戦略を実装するための科学的知見を理解しなければなりません。

 

エクスペリアンがIDCと共同で作成した『Fraud Management Insights 2017』レポートは、企業が業界他社のベンチマークをできるように設計されており、豊富な消費者データを提供することで、企業が不正取引の管理および防止戦略を形作る解決策を理解し、手に入れることができるようにサポートします。

 

企業に役立つ主な概要:

  • エクスペリアンとIDCによるデジタル信頼指数:デジタルで関係および取引する企業に対する消費者からの信頼のレベルのベンチマーク
  • スーパーIDの台頭:顧客を一意に正確に識別する代替データにより、国際IDを超え、不正取引検知能力を強化します。
  • 顧客の信頼を獲得、維持および強化するための10のベストプラクティス:アジアの主要企業からの教訓

 

興味がある方は、今すぐ報告書のコピーを入手してください。

 

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Experian

By Experian 12/28/2017

関連記事

Digital Consumer Insights 2018
Digital Consumer Insights 2018

デジタル化が加速し、消費者同士の交流や取引、さらに個人の生活までもがオンラインに移行していくのに伴い、利便性とセキュリティのトレードオフの境界が曖昧になっています。

詳しくはこちら