New Zealand
New Zealand New Zealand
Consumers make most of their payments by internet banking
  • 74%
    BFSI
  • 70.5%
    TELCO
  • 54.5%
    RETAIL
  • 46.5%
    BFSI
  • 39.6%
    TELCO
  • 40.7%
    RETAIL
  • A higher percentage make payments via internet banking to banks and insurance companies, telcos, and retailers, respectively, compared to the regional average
  • Impact: Anti-fraud capabilities critical to the increased digital transaction frequency and customers’ trust in banks
Australia
Australia Australia
Consumers are most satisfied with the post-fraud service of banks and insurances companies
  • More than 70% satisfaction rate compared to 59.7% on average
  • Impact: Increased trust in BFSIs
Indonesia
Indonesia Indonesia
Consumers that encountered most fraud incidents in the past 12 months
49%
34.7%

AP Average

  • 49.8% have experienced fraud at least once compared to 34.7% on average
  • Impact: Overall anti-fraud capabilities need improvement
Singapore
Singapore Singapore
Consumers have the highest trust towards government
AP Average
  • 75.5% choose government agencies, compared with 51.7% on average
  • Impact: Trust of personal data protection is centered around government agencies
Vietnam
Vietnam Vietnam
Consumers encountered most fraud incidents in retail and telco during the past 12 months
  • 55%
    TELCO
  • 54.5%
    RETAIL
  • 32.8%
    TELCO
  • 35.2%
    RETAIL
  • 55% and 54.5% have experienced fraud at least once in retail and telco, respectively, compared to 32.8% and 35.2% on average
  • Impact: Overall anti-fraud capabilities need improvement
Thailand
Thailand Thailand
Most Thai consumers believe speed and resolution are severely lacking (response/ detection speed toward fraud incidents)
AP Average
  • 60.5% think it is most important, compared to 47.7% on average
  • Impact: Response time as one of key factors to fraud management to retain customers and gain their trust
India
India India as standalone
Consumers have the largest number of shopping app accounts in the region
India
  • Average of three accounts per person
  • Impact: Highest exposure to online fraud
Hong Kong
Hong Kong Hong Kong
The least percentage of consumers with high satisfaction level toward banks and insurance companies’ fraud management
AP Average
  • Only 9.7% are most satisfied compared to 21.1% on average
  • Impact: effective response towards fraud incidents to be improved
China
China China
Consumers are the most tolerant toward submitting and sharing of personal data
AP Average
  • 46.6% compared to the AP average of 27.5% are accepting of sharing personal data of existing accounts with other business entities
  • Impact: higher exposure of data privacy and risk of fraud
alert
Japan Japan as standalone
Consumers most cautious on digital accounts and transactions
50.7% Actively maintain digital accounts’ validity
27% AP Average
45.5% Do not do online bank transfers
13.5% AP Average
  • More than 70% did not encounter fraud incidents in past 12 months, compared to 50% on average
  • Impact: Relatively low risk of fraud

Digital Consumer Insights 2018

Digital Consumer Insights 2018

デジタル化が加速し、消費者同士の交流や取引、さらに個人の生活までもがオンラインに移行していくのに伴い、利便性とセキュリティのトレードオフの境界が曖昧になっています。

 

『Digital Consumer Insights 2018』レポートでは、データ共有、プライバシーおよび不正取引管理業務における消費者の行動しきい値と選り好みを調査することにより、この曖昧な境界を分かりやすくしました。このレポートにより、企業は境界を効果的に定義して、安全かつ便利な環境で効率的な消費者エンゲージメントを実現できる適切なソリューションを検討できます。

 

レポートの主な概要:

  • 不正取引とその防止戦略に関する消費者の9つの行動特性と3つの側面
  • 3つの側面を通じた不正取引への消費者反応サイクル
  • データプライバシー、データ品質および不正取引に対する、消費者の意思決定のトレードオフ

 

レポートから全てのインサイトをご覧ください。

 

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Experian

By Experian 04/25/2018

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2019 アジア太平洋地域版 Identity and Fraud レポート
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デジタル化が進む世界において、信用と信頼を得るために消費者にとって最も重要な主なキーファクターは何でしょうか?オンライン取引で信頼を築くためには何が必要でしょうか。企業は、既にアクセスしている情報を十分に活用して、顧客が期待するオンライン体験を提供することができますか?

詳しくはこちら
Fraud Management Insights 2017
Fraud Management Insights 2017

現在のデジタル化時代における大量の取引では、企業と消費者を結ぶ新しいデジタル通貨である「信頼(Trust)」の価値がますます高くなっています。

詳しくはこちら