New Zealand
New Zealand New Zealand
Consumers make most of their payments by internet banking
  • 74%
    BFSI
  • 70.5%
    TELCO
  • 54.5%
    RETAIL
  • 46.5%
    BFSI
  • 39.6%
    TELCO
  • 40.7%
    RETAIL
  • A higher percentage make payments via internet banking to banks and insurance companies, telcos, and retailers, respectively, compared to the regional average
  • Impact: Anti-fraud capabilities critical to the increased digital transaction frequency and customers’ trust in banks
Australia
Australia Australia
Consumers are most satisfied with the post-fraud service of banks and insurances companies
  • More than 70% satisfaction rate compared to 59.7% on average
  • Impact: Increased trust in BFSIs
Indonesia
Indonesia Indonesia
Consumers that encountered most fraud incidents in the past 12 months
49%
34.7%

AP Average

  • 49.8% have experienced fraud at least once compared to 34.7% on average
  • Impact: Overall anti-fraud capabilities need improvement
Singapore
Singapore Singapore
Consumers have the highest trust towards government
AP Average
  • 75.5% choose government agencies, compared with 51.7% on average
  • Impact: Trust of personal data protection is centered around government agencies
Vietnam
Vietnam Vietnam
Consumers encountered most fraud incidents in retail and telco during the past 12 months
  • 55%
    TELCO
  • 54.5%
    RETAIL
  • 32.8%
    TELCO
  • 35.2%
    RETAIL
  • 55% and 54.5% have experienced fraud at least once in retail and telco, respectively, compared to 32.8% and 35.2% on average
  • Impact: Overall anti-fraud capabilities need improvement
Thailand
Thailand Thailand
Most Thai consumers believe speed and resolution are severely lacking (response/ detection speed toward fraud incidents)
AP Average
  • 60.5% think it is most important, compared to 47.7% on average
  • Impact: Response time as one of key factors to fraud management to retain customers and gain their trust
India
India India as standalone
Consumers have the largest number of shopping app accounts in the region
India
  • Average of three accounts per person
  • Impact: Highest exposure to online fraud
Hong Kong
Hong Kong Hong Kong
The least percentage of consumers with high satisfaction level toward banks and insurance companies’ fraud management
AP Average
  • Only 9.7% are most satisfied compared to 21.1% on average
  • Impact: effective response towards fraud incidents to be improved
China
China China
Consumers are the most tolerant toward submitting and sharing of personal data
AP Average
  • 46.6% compared to the AP average of 27.5% are accepting of sharing personal data of existing accounts with other business entities
  • Impact: higher exposure of data privacy and risk of fraud
alert
Japan Japan as standalone
Consumers most cautious on digital accounts and transactions
50.7% Actively maintain digital accounts’ validity
27% AP Average
45.5% Do not do online bank transfers
13.5% AP Average
  • More than 70% did not encounter fraud incidents in past 12 months, compared to 50% on average
  • Impact: Relatively low risk of fraud

2021 Global Decisioning Report

2021 Global Decisioning Report

Experian’s 2021 Global Decisioning Report covers the credit risk decisioning landscape in a post-pandemic era. We surveyed more than 9,000 consumers and 2,700 businesses worldwide, revealing some interesting insights, with key areas of focus for lenders as they navigate today's complex lending and credit landscape.

 

This year’s report highlights how:

  • APAC consumers and businesses have experienced a shift in financial situations since the start of the pandemic
  • The changing credit and lending landscape: the importance of credit risk management and the need for lenders to have a comprehensive understanding of the risk and opportunity of their portfolio, as well as visibility into changes of customer profiles.
  • How lenders can implement a digital-first approach to the consumer experience and credit risk management process
  • Best practice in navigating the complexities of today’s credit landscape

Download the report now

Read full article

Experian

By Experian 06/30/2021

Decisioning_Report_2021

関連記事

グローバル・インサイト・ レポート2020
グローバル・インサイト・ レポート2020

COVID-19の影響を評価する大規模調査 のひとつとして、エクスペリアンは3,000人の 消費者と900人の企業幹部を対象に調査 を行い、COVID-19前後の消費者行動と ビジネス戦略の変化を調査を行いました。

詳しくはこちら
2019年の金融包摂 – 目標は達成しましたか?
2019年の金融包摂 – 目標は達成しましたか?

先日、シンガポールで開かれたMoney 20/20 Asiaのパネルディスカッションに参加するすばらしい機会に恵まれました。金融包摂が今日において何を意味しているか、そして如何にしたら組織がアジアのニーズにもっと対応できるのかについて議論しました。

詳しくはこちら
エクスペリアン、『フォーブス』誌の「世界で最も革新的な企業」に5年
エクスペリアン、『フォーブス』誌の「世界で最も革新的な企業」に5年

イノベーションは私たちのビジネスと文化の核心です。

詳しくはこちら

このお問い合わせフォームは、当社の製品やサービスについてのお問い合わせ用に設けております。第三者機関様から当社への営業目的でのご利用は固くお控えいただきますようお願いいたします。

以下のお問い合わせ用フォームに必要事項をご入力いただき、送信ボタンをクリックしてください。 追って当社担当者よりご連絡いたします。

アスタリスク(*)が付いている項目は、ご入力必須項目となります。

  • 送信

本フォームにてご登録いただいたお客様の情報は、お問い合わせ内容への対応、当社製品・サービス及びそれらに関連する情報等のご案内のために利用させていただくほか、弊社営業より郵送やメール、電話でのご連絡に利用させていただく場合がございます。

これらの利用目的の範囲内に限定して、その利用目的を達成するために協力会社に委託する場合がありますが、第三者に提供することはございません。詳しくはこちらをご覧ください。

<個人情報に関する開示・訂正・削除についての問い合わせ窓口>

エクスペリアンジャパン株式会社 Tel:03-6262-7600(大代表)